Warranty, Returns & Refund Policy

At SITG Pods UAE (sitgpods.ae), we aim to provide adult customers in the UAE with clear and accurate information regarding product defects, returns, exchanges, and refunds.

Please read this policy carefully before placing an order. By purchasing from sitgpods.ae, you acknowledge and agree to the terms outlined below.

1. Warranty & Factory Defects

Limited Warranty Period

Where applicable, eligible products may be covered by a 2-day limited warranty for confirmed factory or manufacturing defects. The warranty period begins from the date and time the order is delivered.

Proof of Purchase

To submit a warranty claim, customers may be required to provide:

  • A valid order or invoice number from sitgpods.ae

  • Clear photos or videos showing the reported issue

  • Any additional information reasonably required to assess the claim

What Is Covered

The limited warranty applies only to verified manufacturing or factory defects that were present at the time of delivery.

What Is Not Covered

The warranty does not cover damage or issues resulting from:

  • Normal wear and tear

  • Scratches or cosmetic damage

  • Dropping, impact, or accidental damage

  • Improper use or misuse of the product

  • Alterations or modifications

  • Unauthorized repairs or repair attempts

  • Improper storage or handling

  • Damage caused after delivery

  • Missing, altered, or defaced product identification or serial numbers, where applicable

Each warranty claim may be assessed individually.

2. Returns & Exchanges

Claim Period

If you receive an incorrect item or believe that a product has a confirmed factory defect, please contact us within 2 days of receiving your order.

Claims submitted after the applicable claim period may not be eligible for return, exchange, or refund, subject to applicable consumer protection requirements.

Condition of Returned Items

Where a return is accepted, the product must generally be:

  • Unused, unless inspection is necessary to identify a confirmed defect

  • In its original condition

  • Returned with the original packaging, where applicable

  • Accompanied by proof of purchase

Eligible Return or Exchange Situations

A return or exchange may be considered in situations including:

  • A confirmed factory or manufacturing defect

  • An incorrect product sent by us

  • A verified order fulfilment or shipping error

Exchanges

Where an exchange is approved, we may replace the product with the same item or another appropriate replacement, subject to product availability.

To request assistance with an order, please contact the sitgpods.ae customer support team using the contact information provided on our website.

3. Non-Returnable Products

Certain products may not be eligible for return or resale once delivered due to hygiene, safety, product integrity, or regulatory considerations.

This may include:

  • Disposable pods

  • E-liquids

  • Opened or used products

  • Products with damaged or removed packaging

Flavour Preference

Flavour and personal preference are subjective. A product cannot generally be returned or exchanged solely because a customer does not prefer its flavour or experience.

Product Integrity & Safety

For safety and product-integrity reasons, we may not accept returns of products where we cannot reasonably verify their condition after delivery.

If you receive an incorrect item or a product with a confirmed issue, please contact us promptly so that we can review the matter.

4. Refund Process

Inspection & Review

If a return or refund request is accepted for review, we may inspect the relevant product and supporting information before making a decision.

We may contact you to request additional details, photos, videos, or other information reasonably required to assess the claim.

Approved Refunds

If a refund is approved, it will be processed using an available and appropriate refund method, subject to applicable payment and operational procedures.

Refund processing times may vary depending on the payment method and financial institution involved.

Rejected Claims

A refund or warranty claim may be declined if our review determines that:

  • The reported issue is not a manufacturing defect

  • The product shows evidence of accidental damage or misuse

  • The product has been altered or repaired without authorization

  • The claim does not meet the applicable requirements of this policy

Where permitted, the customer may be responsible for applicable costs associated with returning or reshipping a product following a rejected claim.

5. Product Use & Customer Responsibility

Customers are responsible for using products in accordance with:

  • The manufacturer's instructions

  • Product labels and warnings

  • Applicable laws and regulations

  • Any safety guidance provided with the product

Improper handling, misuse, modification, or failure to follow product instructions may result in damage that is not covered by a warranty or return policy.

Customers should review product information carefully before placing an order.

6. Safety & Product Information

Products available on sitgpods.ae are intended only for eligible adult customers where legally permitted.

Customers should review all product information, warnings, and instructions before use.

Nothing on this website should be interpreted as medical advice or as a health-related claim. Product information provided on the website is intended for general informational and commercial purposes.

7. Limitation of Liability

To the extent permitted by applicable law, sitgpods.ae will not be responsible for losses or damages arising from improper use, misuse, unauthorized modification, or failure to follow applicable product instructions and safety guidance.

Nothing in this policy is intended to exclude or limit any consumer rights that cannot legally be excluded or limited under applicable law.

8. Contact Us

If you have questions regarding a warranty, return, exchange, or refund request, please contact the customer support team through the contact details provided on sitgpods.ae.

When contacting us about an order, please include your order number and relevant details so that we can review your request more efficiently.

Policy Updates

We may update this Warranty, Returns & Refund Policy from time to time. Any updates will be published on sitgpods.ae with the revised effective date.

We recommend reviewing this page periodically to stay informed about our current policies.